Refund Policy

We want you to be delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

You can return them yourself to the address below via a post office (obtaining a proof of delivery). Please make sure to contact the Customer Service team if you are sending a return back to us.

(China)

SNF Houseware (Shenzhen) Limited

2403 Vanke FuchunDongFang Building, 7006 ShenNan Road, Futian, Shenzhen, GuangDong, China

(Hong Kong)

SNF Asia Limited – Returns Department
3B Kwai Fong Industrial Building, 9-15 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong

If you wish to return your items, please contact our Customer Service team via email info@schneidteufel.com, or visit our contact us page. If you are contacting us in regards to any breakages, please include a photograph for the team.